Updated paperback edition with a fresh introduction, & a new chapter on social networking & customer service
Available August 17, 2010
Click on logos below to purchase online
Burke's Bookstore is near Emily's home and can ship freshly signed books anywhere, if you contact them directly
How other booksellers describe Your Call Is (Not That) Important to Us:
Half.com
Synopsis: If you would like an outstanding history of the maddening world of telephone customer service, please press 1. If you want stories of abysmal, appalling, and antagonistic encounters between irate customers and supercilious operators, please press 2. If you want to go inside these call centers, and meet the mild-mannered housewives and college kids who answer calls in marginal locations from Utah to Timbuktu, please press 3. If you want some idea of the ridiculous lengths some companies will go to place automated buffers between themselves and their customers, please press 4. If you want all of the above, please read this book by Emily Yellin, and all of your questions will be answered in the order in which they were received.
The Strand Bookstore in NYC
Description: There are probably very few of us who have been able to bypass the potentially infuriating trap of poor customer service. Be it through long lines, or insanely long hold times, the methods and madness of customer service today creep into all of our lives. In “Your Call Is (Not That) Important to Us” journalist Emily Yellin invites readers to follow her around the globe on a quest to discover the in’s and out’s of this global industry. The result is an astonishing chronicle that goes well beyond practical definition in its exploration of how and why this industry affects those in business and those in need of help.
